What personal data ReputAI collects, why, and what you can ask us to do with it. Effective 16 September 2026.
ReputAI is a trading name of Korving Klikt, registered at the Dutch Chamber of Commerce (KVK) under number 93506805, Da Costalaan 10, 3768 GH Soest, the Netherlands. For the personal data described in sections 3 and 4, Korving Klikt is the controller under Regulation (EU) 2016/679 (GDPR).
Questions about this policy can be sent through our contact form.
2.1 As controller. We decide what happens with the data of people who visit this website, contact us, request a demo, sign up for a report, or use the platform on behalf of their club. Sections 3 and 4 describe that data.
2.2 As processor. When we analyse reviews for a club, and when a guest submits a complaint through a club’s complaints form, we process that data on behalf of the club, which is the controller (see clause 5.2 of our Terms and Conditions). If you submitted a complaint, the club’s own privacy notice applies, and requests about your data are best addressed to the club. Sections 5 and 6 describe how we handle that data.
3.1 Contact form. Your name, email address, club and message, so we can answer you.
3.2 Demo request. Your name and email address, so we can review the request and send you access to the demo dashboard.
3.3 Sign-up form on our homepage. Your club, name, email address, the plan and type of property you select, and your country, so we can follow up on your interest.
3.4 The Reputation Files. Your name, email address and, if you provide it, your club or organisation, so we can send you the report you asked for. We only email you about later editions if you tick the box for that on the form.
3.5 Customer accounts. If your club uses ReputAI, we hold your name, email address and role, the date of your last login and the number of logins, your email notification preferences, and any feedback you submit through the dashboard. We use this to give you access, to send the notifications you have switched on, and to support your club’s subscription. Login works with one-time links sent by email; we do not store passwords for customer accounts.
3.6 Legal basis. For customer accounts: the performance of the subscription agreement with your club. For enquiries, demo requests and reports you ask for: taking steps at your request and our legitimate interest in responding to it. For emails about later editions and for non-essential cookies: your consent, which you can withdraw at any time.
4.1 Necessary. A session cookie keeps you logged in to the platform. A cookie from our consent tool (CookieYes) remembers your cookie choices.
4.2 Only with your consent. On our public website, the LinkedIn Insight Tag (advertising) and the Chatbase chat assistant (functional) are loaded only after you accept those categories in the cookie banner. You can change your choice at any time through the cookie settings on this website.
4.3 Inside the customer dashboard. For logged-in customers the Chatbase chat assistant is part of the service and loads without a separate cookie choice.
4.4 Fonts. This website loads its fonts from Google Fonts. Your browser therefore connects to Google’s servers, which receive your IP address.
ReputAI collects publicly available reviews of golf clubs from public review platforms, and survey responses that a club provides. For each review, the platform stores the rating, the review text, its language, the date and any reply from the club. We do not store reviewers’ names in the platform, even where a source supplies them.
Review text is analysed with an AI model (see section 7). Reports that cover a region, such as The Reputation Files, contain only aggregated figures.
A club using the ReputAI complaints module receives what you enter in its form: your name, email address and phone number if you provide them, the details of your visit, your complaint and any compensation request. This data is processed on behalf of the club.
To help the club assess a complaint, its description, category, visit date and any compensation request are analysed with an AI model. Your name, email address and phone number are not sent to the AI model.
Retention. Six months after the club resolves or rejects a complaint, and in any case no later than twelve months after it was submitted, your personal details and the text of the complaint are removed automatically. The club keeps an anonymous record of the category, outcome and dates.
We use service providers for hosting, sending email, AI analysis, collecting public reviews, cookie consent, advertising measurement, the chat assistant and invoicing. They process personal data only on our instructions and only for the purpose they provide to us. Our hosting provider and database are located in the Netherlands.
Some of these providers are established, or process data, outside the European Economic Area, including in the United States. Where that is the case, the transfer relies on the safeguards the GDPR provides for, such as an adequacy decision or standard contractual clauses.
We do not sell personal data.
Complaints are removed as described in section 6. Customer account data is kept for as long as your club’s subscription runs and your access is active. Enquiries, demo requests and sign-ups for reports are kept for as long as they are relevant to the contact you started. In each of these cases you can ask us to delete your data at any time, and we will do so unless we are required by law to keep it, for example invoices, which Dutch tax law requires us to keep for seven years.
You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its processing, to receive it in a portable format, and to withdraw any consent you have given. To exercise any of these rights, contact us. We respond within one month.
If you believe we handle your data incorrectly, you can lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or with the supervisory authority in your own country.
We update this policy when the way we process personal data changes. The version and effective date at the top of this page show which version applies.
Korving Klikt, trading as ReputAI
Da Costalaan 10, 3768 GH Soest, the Netherlands
KVK: 93506805
Email: contact me
Website: reputai.nl
